Terms and Conditions
Our return policy is 14 days from date of purchase. After 14 days, unfortunately we can’t offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If you need to return an item for any reason, send us an email at email@example.com. To complete your return, we require a receipt or proof of purchase.
Sale items (if applicable): Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
Our exchange policy is 14 days from date of purchase. For all exchanges, or if an item is defective or damaged and you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
To return your product, send us an email at email@example.com for further instructions. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Additional non-returnable items:: Gift cards
Luna Marin only assumes responsibility for a shipment while the item(s) is/are in its possession. Upon delivery of the item to the shipping carrier of choice, the laws and regulations of the shipper become the regulating laws of the shipment. The risk of loss of the item passes to you upon delivery to the carrier. Luna Marin will not be held responsible for lost or delayed shipments after delivery to the shipping carrier and that are the fault of anyone but Luna Marin. Luna Marin will not be held responsible or liable in any way for its choice of shipping carrier.
Information Collection and Use
LunaMarin.com is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. LunaMarin.com collects information from our users at several different points on the website.
Information That We Collect From Every Visitor
We collect anonymous cookie information about the site pages and items you view. This is not used with personally identifiable information (such as the name and address you give us when you place an order), but as aggregate information (group information) that helps us learn more about how people use and react to our site. We store information about the items you add to your cart so your cart selections are not lost between visits, but will not know who placed the items in the cart unless you send an order.
Personal Information You Give Us
When you place an order, we will need your name, phone number, e-mail address, mailing address, credit card number and expiration date so that we can process and contact you about the order, and to send you information that's of interest. We will keep a record of this information and the items you purchase. This allows us to process and fulfill your orders and return requests, and to send you information that's of interest.
When you subscribe to LunaMarin.com or send e-mails to us, you consent to receive communications from us electronically. We will communicate with you by e-mail. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
We do not exchange or share our customer e-mail addresses with third parties for marketing or promotional purposes. We must share information about your individual orders on a confidential basis as needed to obtain approval to charge your credit card, to verify your address, and to deliver your orders. We release account and other personal information when we believe release is appropriate to comply with the law; Court Order; enforce or apply our Terms and Conditions and other agreements; or protect the rights, property, or safety of Luna Marin, LunaMarin.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection, collecting unpaid purchase balances, and reducing credit risks. This protects you from price increases related to uncollected debt.